{"id":53637,"date":"2025-12-30T10:30:41","date_gmt":"2025-12-30T09:30:41","guid":{"rendered":"https:\/\/www.groupe-ect.com\/ect-2025-customer-barometer\/"},"modified":"2026-01-13T10:26:23","modified_gmt":"2026-01-13T09:26:23","slug":"ect-2025-customer-barometer","status":"publish","type":"post","link":"https:\/\/www.groupe-ect.com\/en\/ect-2025-customer-barometer\/","title":{"rendered":"ECT 2025 customer barometer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"53637\" class=\"elementor elementor-53637 elementor-53213\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6931bfc e-flex e-con-boxed e-con e-parent\" data-id=\"6931bfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c1c114 elementor-widget elementor-widget-text-editor\" data-id=\"9c1c114\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>In December 2025, ECT conducted its annual survey among its clients in the construction and public works sector to assess their level of satisfaction with our offerings and services for the reception of excavated soil from their construction sites. In a context shaped by the current crisis in the construction industry, we sought to broaden this survey to address more overarching issues. The survey therefore includes questions related to market conditions, the decarbonization of construction sites, and interest in the circular economy for excavated soil.<\/strong><\/p><p>These results reflect ECT\u2019s close, client-focused commercial support, as well as our work alongside local authorities to promote the reuse of excavated soil in projects aimed at the sustainable transformation of underutilized land.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e68a67 e-flex e-con-boxed e-con e-parent\" data-id=\"8e68a67\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-563470c elementor-widget elementor-widget-heading\" data-id=\"563470c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">High customer satisfaction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d4c641 elementor-widget elementor-widget-spacer\" data-id=\"9d4c641\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a43317 elementor-widget elementor-widget-text-editor\" data-id=\"8a43317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>92% of surveyed customers report being satisfied with their relationship with ECT.<\/li><li>95% of customers report being satisfied with their relationship with the Sales Department.<\/li><li>74% satisfaction with the commercial offering.<\/li><li>97% satisfaction with the DAP service.<\/li><li>86% satisfaction with the reception of excavated soil at the sites.<\/li><\/ul><div><span style=\"font-style: inherit; font-weight: inherit;\">These results reflect the daily commitment of our sales and operations teams.<\/span><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47acbe5 e-flex e-con-boxed e-con e-parent\" data-id=\"47acbe5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5fef70 elementor-widget elementor-widget-heading\" data-id=\"b5fef70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">In the context of a strained construction and public works sector<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1484d7 elementor-widget elementor-widget-spacer\" data-id=\"a1484d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07e693e elementor-widget elementor-widget-text-editor\" data-id=\"07e693e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>80% of respondents say they are concerned about the current crisis in the construction and public works sector.<\/li><li>Only 44% remain confident and expect a recovery in activity by 2026.<\/li><li>25% are directly concerned about their future<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a56b63 e-flex e-con-boxed e-con e-parent\" data-id=\"7a56b63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bed693b elementor-widget elementor-widget-heading\" data-id=\"bed693b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Growing societal commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8506e40 elementor-widget elementor-widget-spacer\" data-id=\"8506e40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0812d79 elementor-widget elementor-widget-text-editor\" data-id=\"0812d79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>84% of surveyed customers express interest in the circular economy for excavated soil, particularly its reuse in non-built land development projects for local authorities.<\/li><li>53% say they are aware of the challenges related to reducing CO\u2082 emissions on their construction sites, highlighting the growing importance of these issues in industry practices.<\/li><li>11% would be interested in a hydrogen-powered transportation solution for moving excavated soil to our sites.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0664ff7 elementor-widget elementor-widget-spacer\" data-id=\"0664ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9b23b4 e-flex e-con-boxed e-con e-parent\" data-id=\"b9b23b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23caee0 elementor-widget elementor-widget-image\" data-id=\"23caee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"665\" src=\"https:\/\/www.groupe-ect.com\/wp-content\/uploads\/2025\/12\/Image1-1024x665.jpg\" class=\"attachment-large size-large wp-image-53233\" alt=\"Barom\u00e8tre clients ECT 2025\" srcset=\"https:\/\/www.groupe-ect.com\/wp-content\/uploads\/2025\/12\/Image1-1024x665.jpg 1024w, https:\/\/www.groupe-ect.com\/wp-content\/uploads\/2025\/12\/Image1-300x195.jpg 300w, https:\/\/www.groupe-ect.com\/wp-content\/uploads\/2025\/12\/Image1-768x499.jpg 768w, https:\/\/www.groupe-ect.com\/wp-content\/uploads\/2025\/12\/Image1-1536x998.jpg 1536w, https:\/\/www.groupe-ect.com\/wp-content\/uploads\/2025\/12\/Image1.jpg 2042w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In December 2025, ECT conducted its annual survey among its clients in the construction and public works sector to assess their level of satisfaction with our offerings and services for the reception of excavated soil from their construction sites. In a context shaped by the current crisis in the construction industry, we sought to broaden this survey to address more overarching issues. The survey therefore includes questions related to market conditions, the decarbonization of construction sites, and interest in the circular economy for excavated soil. These results reflect ECT\u2019s close, client-focused commercial support, as well as our work alongside local<\/p>\n","protected":false},"author":7,"featured_media":53218,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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