In December 2025, ECT conducted its annual survey among its clients in the construction and public works sector to assess their level of satisfaction with our offerings and services for the reception of excavated soil from their construction sites. In a context shaped by the current crisis in the construction industry, we sought to broaden this survey to address more overarching issues. The survey therefore includes questions related to market conditions, the decarbonization of construction sites, and interest in the circular economy for excavated soil.
These results reflect ECT’s close, client-focused commercial support, as well as our work alongside local authorities to promote the reuse of excavated soil in projects aimed at the sustainable transformation of underutilized land.
High customer satisfaction
- 92% of surveyed customers report being satisfied with their relationship with ECT.
- 95% of customers report being satisfied with their relationship with the Sales Department.
- 74% satisfaction with the commercial offering.
- 97% satisfaction with the DAP service.
- 86% satisfaction with the reception of excavated soil at the sites.
In the context of a strained construction and public works sector
- 80% of respondents say they are concerned about the current crisis in the construction and public works sector.
- Only 44% remain confident and expect a recovery in activity by 2026.
- 25% are directly concerned about their future
Growing societal commitment
- 84% of surveyed customers express interest in the circular economy for excavated soil, particularly its reuse in non-built land development projects for local authorities.
- 53% say they are aware of the challenges related to reducing CO₂ emissions on their construction sites, highlighting the growing importance of these issues in industry practices.
- 11% would be interested in a hydrogen-powered transportation solution for moving excavated soil to our sites.
