Portrait of an account manager, at the heart of the commercial relationship with our construction customers
4 questions to Elise Lam, ECT Account Manager Hello Elise, what does your job at ECT involve? Our earthmoving customers often have a high-voltage business. They’re busy people in a hurry. I have to be very responsive to their requests, from the commercial offer for the disposal of their site soil to the use of their secure customer area. Each site is unique. It’s important to understand their needs, especially their constraints. My expertise lies in being their privileged contact. We need to be able to meet all their demands. Our commitment to our construction customers goes far beyond the







